Transcending Health · Charlottesville, VA

Booking, Cancellation & Payment Policies

Plain answers to the questions people ask before they book: how to reschedule, what happens if you miss a session, and how payment works at a cash-pay wellness clinic.

Rescheduling & Cancellations

Please give at least 24 hours’ notice to cancel or reschedule. Use the link in your confirmation email or call 434-465-2905.

Late cancellations and no-shows may be charged for the reserved session. If you are running late, call us — we will do what we can, but the session may be shortened to keep the next client on time.

Cash-Pay, No Insurance Billing

Transcending Health is a cash-pay wellness practice. We do not bill insurance; you pay the listed price at the time of service. This lets us keep every session one-on-one and set our own visit lengths.

Planning to seek HSA, FSA or insurer reimbursement? Ask the front desk before your visit and we will tell you what documentation we can provide.

Payment & Financing

CareCredit financing is accepted. Packages, month-to-month memberships and 6-Week Restoration Plans lower the per-session cost, and Restoration Plans can be split into 2 or 4 payments.

Memberships are month-to-month; contact the front desk to change or end a plan before your next billing date.

Before Your First Visit

Three Things That Make Day One Smoother

Every first visit starts with a conversation about your goals, pain history and any injuries, so a little preparation goes a long way.

  1. Create a free Mindbody account through our registration page so your booking confirms in one step
  2. Arrive about ten minutes early and bring any relevant clearance, imaging or discharge notes
  3. Wear comfortable clothing you can move in — several services include a short movement check
Pricing

Where to Find Current Prices

Every service page lists its current pricing, and the only intro offer we run right now is the $75 consultation with Multi-Physio body scan (add the SoftWave + Focus Cryo + ortho laser Recovery Triad for $125).

Frequently Asked Questions

Policy FAQs

What is your cancellation policy?

Please give at least 24 hours’ notice to cancel or reschedule so the time can be offered to someone else. Use the link in your confirmation email or call 434-465-2905. Late cancellations and no-shows may be charged for the reserved session.

Do you take insurance?

Transcending Health is a cash-pay wellness practice and does not bill insurance. You pay the listed price at the time of service. If you plan to seek reimbursement from an HSA, FSA or insurer, ask the front desk before your visit and we will tell you what documentation we can provide.

What payment options do you offer?

Sessions are paid at the time of service. CareCredit financing is accepted, and packages, memberships and 6-Week Restoration Plans (which can be split into 2 or 4 payments) lower the per-session cost.

Can I cancel a membership?

Memberships are month-to-month. Contact the front desk to change or end your plan before your next billing date.

Do packages expire?

Ask the front desk about the term on your specific package or Restoration Plan when you purchase it.

What should I do before my first visit?

Create a free Mindbody account through our registration page, arrive about ten minutes early to review your goals and history, and wear comfortable clothing you can move in. Free parking is available at the Rio Road office.

Restore · Rebuild · Perform

Questions Before You Book?

Call 434-465-2905 or send a note and a real person at the Rio Road office will get back to you.